Got a question?We’ve got answers. FAQ, WeDoHalal Edmonton

Everything you might want to know about ordering halal meat online in Edmonton, in one place. Still have a question? Call or WhatsApp 780-722-7623 or email wedohalal@gmail.com.

Ordering

How does WeDoHalal work?

You order online, a trusted Edmonton halal store prepares your items, and our driver brings them to your door the same day or the next day. Think of us as a halal version of Uber Eats, just for halal meat and groceries.

Is all your meat halal?

Yes. Every product comes from an established halal store or butcher in Edmonton, and each product page shows which store supplies it. The stores are responsible for their halal (zabiha) certification.

What can I buy?

Fresh and frozen halal beef, lamb, goat, chicken and fish, plus ethnic groceries, spices, snacks, sweets and drinks. Use the filters to shop by meat type, cut, fresh or frozen, price, or the dish you are cooking, such as biryani, mandi, kabsa, nihari or karahi.

Is there a minimum order?

There is no minimum order total. Some items have a minimum quantity, for example 2 lb, which is shown on the product page. The cart raises the quantity for you if needed.

Do I need an account?

No, you can check out as a guest. An account lets you see past orders, reorder quickly and use store credit.

Delivery

Where do you deliver?

Edmonton, Sherwood Park, St. Albert, Spruce Grove, Stony Plain, Acheson, Fort Saskatchewan, Leduc, Nisku, Devon, Beaumont, Morinville, Legal, Bon Accord, Calmar, Thorsby, Redwater and Gibbons.

How much is delivery?

Same-day delivery is $9.99 and next-day delivery is $4.99, the same for Edmonton and all surrounding areas. Delivery is free on orders of $100 or more, and your first order ships free with code FREEDEL.

What are the cutoff times?

Order by 6 PM for same-day delivery or by 11:59 PM for next-day delivery. We deliver every day between 12 PM and 10 PM.

What if I am not home?

In your cart you choose: call me first, leave it at the door, or bring it back. If an order has to come back, a $5 fee plus the delivery fee applies.

How do you keep meat fresh?

The store packs your order to City of Edmonton food safety standards and our driver carries it in a cooler, so fresh items arrive chilled and frozen items arrive frozen.

Payment and pricing

Why does the price say "per lb"?

Meat is sold by weight. You order an approximate weight, we weigh your items when we pack them, and you pay for the actual weight.

When is my card charged?

At checkout your card is only held for the estimated amount. After weighing, we charge the exact amount. If it weighs less, you pay less and the rest of the hold is released. If it comes to $1.00 or more over, we email you a secure link to pay the difference.

Which payment methods do you accept?

Visa, Mastercard, American Express, Discover, Diners Club, Shop Pay, Apple Pay and Google Pay. Payments are processed securely by Shopify. We never see or store your full card number.

Substitutions, returns and refunds

What if an item is out of stock?

In your cart you choose: replace with the closest match, call me to choose, or remove it and refund me. If you ask us to call, please reply within 15 minutes so your order is not delayed.

What if something is wrong with my order?

Please check your order on arrival and tell us within 1 hour of delivery, with a photo. We will make it right with a replacement, a refund or store credit.

How are refunds paid?

You choose at checkout: store credit for your next order, or back to your card. Store credit never expires.