Refund policy
Meat is perishable, so please check your order as soon as it arrives.
When we refund
- Wrong item delivered
- Item damaged at the time of delivery
- Item not available from the supplier and no substitute accepted
- Actual weight is lower than the weight you ordered (we refund every difference, even $0.01)
Report any problem within 1 hour of delivery with a photo, by phone or WhatsApp at 780-722-7623 or email help@wedohalal.com.
When we do not refund
- Change of mind
- Reports made more than 1 hour after delivery
- Meat stored or handled incorrectly after delivery
How you get your money back
You choose, every time:
- WeDoHalal store credit: added to your account instantly, never expires, use it on your next order.
- Back to your card: usually shows in 3 to 5 business days, depending on your bank.
Weight based pricing
Meat is priced per lb. Your card is held for the estimated amount and charged only for the actual weight after pickup. If the actual weight is higher, we ask you to pay the difference with one tap (differences under $1 are not charged).